According to Wikipedia, a “Best Practice” is “a method or technique that has been generally accepted as superior to any alternatives because it produces results that are superior to those achieved by other means, or because it has become a standard way of doing things, e.g., a standard way of complying with legal or ethical requirements”. At CEO Computers, the ultimate goal is, to provide exceptional customer service consistently. Big firms such Federal Express, LL Bean, Microsoft, Disney, etc. have developed and implemented these practices flawlessly for years. And their brands are synonymous with their superior customer service.
For small IT companies like ours, without the resources of larger organizations, providing a superior service may seem to be harder and more challenging. Although our main goal is the same as above mentioned companies, providing the best value and customer service consistently is also another thing we pride ourselves on. We have fined tuned our services, our relationship with our vendors and developed our methodology to attain the highest customer satisfaction. Here are some examples:
We started with the premise of bringing enterprise level solutions to small businesses and making it affordable to implement. That meant products and services from top level manufacturer such as Intel, Microsoft, APC, IBM, Toshiba, Cisco, Symantec, Veritas, and much more allowed us to maintain our independence as well as being vendor agnostics. In a simple term, this means we did not push any particular brands, only products that we thought would work best for our clients. We do not take any short cuts or play games with our clients’ network equipment and data. We matched our culture with our clients’ culture and recognized from the outset what is important to them and tried to exceed their expectations. We decided to be super responsive, so the clients can have answers to their questions, solutions to their problems and assistance throughout their operation working hours when it was needed.
We avoided using techno jargon and use simple language to communicate with our clients and explained technical solutions fully in a way that is easy to understand. We’ve decided to be as transparent as possible when it comes to dealing with our clients. Provided them with a detailed and itemized proposal and defined the scope of the work. Delivering what was promised in the proposal and provided before and after sale support, so the client fully realizes their investment in hardware or software. Our invoicing is clear and detailed, avoiding any surprises or sticker shock.
We always kept our employees fully trained and knowledgeable, so they can perform their duties in the most expedient way. We decided to be part of our community and contribute regularly and often. We joined the Encino Chamber of Commerce and we have been in a good standing and a useful member for over 31 years. We are always open to suggestions from our clients, vendors and employees to improve our services to benefit anyone that we deal with.
Customer satisfaction is our highest priority and we will continue finding ways to better serve our clients. For more information or to see how we can assist you with our best practices, feel free to give us a call at: 818-501-2281 or you can email us at: info@ceocomputers.com.
We serve Los Angeles, CA or any of the surrounding areas such as, Arcadia, CA, Burbank, CA, Chatsworth, CA, Culver City, CA, Downtown LA, Encino, CA, Glendale, CA, Hollywood, CA, Los Angeles, CA, North Hollywood, CA, Pasadena, CA, San Fernando, CA, Santa Monica, CA Sherman Oaks, CA Tarzana, CA Universal City, CA, Van Nuys, CA, West LA, Woodland Hills,
