FAQ’s

faqGeneral Business FAQ’s

What are your hours of operation? We are open 8:00 am – 6:00 pm Monday through Friday and Saturdays by appointment only. For clients with a separate service agreement, our NOC (Network Operating Center) is available 24/7.

What areas do we cover? Arcadia, Burbank, Beverly Hills, Chatsworth, Culver City, Downtown Los Angeles, Encino, Glendale, Hollywood, Los Angeles, West Los Angeles, North Hollywood, Pasadena, San Fernando, San Gabriel, Santa Monica, Sherman Oaks, Tarzana, Universal City, Van Nuys, and West LA, Woodland Hills and more. We have clients in San Diego, Palmdale, and other areas in Southern California. We will gladly come to you. 

What are your rates? Our rates start from $150 per hour, depending on the job’s nature and the level of expertise required. We have a special rate for non-profit organizations. For our onsite visit, we charge a minimum of 1.5 hours and no traveling charge. We have discounted rates for clients with service contracts.

Do you provide Free Consultation, Estimates and references? Yes. Absolutely. We have been in business for more than 36 years, and most of our clients have been with us since our earlier days. 

Do you guarantee your work? 100%. Satisfaction is our number 1 priority, and we take pride in our work. We only recommend superior products from reputable manufacturers and test them before delivery or installation. Of note, all products carry a minimum of one year warranty, and a longer-term contract is also a viable option.

Do your Managed Services have long term contracts? NO. We just request a month notice.  

What are your charges for Managed IT Services? Our goal is to simplify your IT and reduce your IT costs.  Saying that, each business’s IT environment is unique, so it is virtually impossible to give an accurate quote online without an onsite non intrusive IT assessment. Our basic per node (PC or Mac workstation) starts from $45.  But, there are many factors and options involved.  Our onsite IT assessment is Free. It provides us with an accurate view of your environment, network systems, unique challenges and goals, which allows us to provide an accurate, personalized, proposal with recommendations, in plain English everyone can understand. An IT assessment generally only takes 30 minutes to two hours. If more analysis is needed then we will communicate it to you and gather the additional information.

What does your Service Level Agreement (SLA) include?  It includes our hours of operations, after hours and weekend support, Response time in case of a problem, resolution steps, Monitoring and patch management schedule, helpdesk hours, onsite visits in case of emergencies, exclusions as well as what is covered and what is not covered and vendor management. 

What industries do you support? We support Accounting, investment management and financial firms, Insurance and mortgage companies, Legal, Medical, Dental, Architectural and Engineering firms, Service industry, Non-profits, Manufacturing, local government and more.

What is your process to deliver values to your costumers? It starts with your trust.  We continually strive to earn it and once we earned it we do not take it for granted. We have been in business for over 36 years and believe in being a customer driven company. We are transparent and deliver what we promise.  We act as a business partner vs. being an IT company. We align ourselves with your standard and culture.  We dedicate an engineer to your account and train others as backups.  Your problems are immediately dealt with and we use our managed services to be proactive and eliminate any problems. We believe your success is our success.  

Who are your Vendor/Partners? We are an authorized partner with many of the hardware and software giants of Tech industry such as Microsoft, Symantec, Intuit, LogMeIn, Citrix, Google, Veritas,  APC, HP, Dell, Lenovo,  SonicWall, Datto and more. We are a vendor neutral company.  It means that we are not tied to one vendor and our solutions are selected so it will fit your requirement and budget. 

Our goal is to provide the best service and support to our clients day in and day out. If you have any questions that is not covered here please contact us at 818-501-2281 or email us at info@ceocomputes.com

Technical FAQ’s

Top 10 computer issues that our office regularly deals with and a one-line explanation and solution: 

  1. My computer is slow –Probable causes: fragmented data, corrupted registry, virus, too many programs.
  2. My computer freezes – All the reasons mentioned in No.1 plus hardware issues such as impaired memory.
  3. I lost my data, and I don’t have a backup – Try the Recycle bin first, Please backup and use Dropbox or similar services for your most important data. 
  4. I get bombarded with adware, and my home page has changed- Your computer is infected with Malware. Install Malwarebytes.org – it’s free!
  5. I cannot get online – Reboot your modem and router, call the Internet Service provider. 
  6. My computer turns off by itself – 90% of the time, it’s a hardware issue, but some viruses can cause this problem. 
  7. My smartphone will not synch with my PC – Download the latest Sync program such as iTunes for your smartphone.
  8. My wireless network is unstable – There are many reasons. Update Wireless drivers, make sure you have no obstructions,
  9. I cannot print from the web– Allow temporary pop-ups. See, you can print from a document such as Word.
  10. My computer makes strange noises – hardware issues such as fans being dirty, bad hard drive, or power supply.

What is Microsoft salute? Microsoft Salute is Ctrl, Alt, Delete. Over 80 % of user issues can be resolved by rebooting your computer.

Can a virus damage computer hardware? No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the computer’s data. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. 99% of the time, it is not due to a virus.

If I format or erase my hard drive, will it remove a virus? If your computer is infected with a virus, formatting or erasing the hard disk drive and starting over will almost always remove any virus. Keep in mind that if backups are made while infected with the virus, other media or drives or other devices on the network are susceptible to virus infection. It’s essential to make sure your system is adequately protected to avoid possible spread.

I am unable to send or receive email?

Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.

I can’t receive any email attachments?

If the e-mail box is full of other e-mail messages, and/or your storage space is only a few megabytes, it’s possible that the attachment being sent cannot be received. Often if this problem is occurring the person sending the e-mail should get a response back from your e-mail server indicating that your mailbox is full and/or has exceeded its allocated size. Because computer viruses and other malware are best distributed through e-mail, many e-mail service providers, companies, and e-mail programs prevent certain types of file extensions from being distributed or received through e-mail. For example, Microsoft Outlook protect its users by automatically disabling certain file extension types from being received in e-mail.

Are spaces allowed in email addresses?

Just like an Internet URL no spaces are allowed in an e-mail address. However, names can be broken up using a period; for example, John Smith may have an e-mail address: john.smith@example.com or john.s@example.com because no spaces are allowed in the e-mail addr

Before you take any actions by yourself, please give us a call at 818-501-2281. We have the experience and know-how to get you back on track in no time!! 

I can’t connect to my network drive anymore, what can I do?

Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED’s on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.

How do I map a network drive?

Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option “Map Network Drive.” Specify the network drive or network computer as the folder. If the computer’s name was hope, to map to that computer, type \\hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type \\hope\mp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.

How do I determine my computer’s name?

Right-click My Computer. Click Properties. In the Properties window, click the Computer Name tab. Within this tab you’ll be able to see the full computer name, workgroup and also a description. If you wish to change the name or workgroup, click the Change button.

How do I get into my computers safe mode?

To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.

I can’t delete a file because it is being used by Windows, what do I do?

Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files.

How can I update my Microsoft Windows computer?

If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

Is it safe to turn off a Windows computer without doing a shut down?

Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

How can I recover a file from the recycle bin?

Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.

What do I do when my computer crashes?

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

What do I do if my hard disk fails to work?

As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact us, this is a job for the professionals.