Data breaches significance

First and foremost, data breaches are on the rise. Whether you are a large or small business, it is essential to take preventative action to protect your confidential information. Recently data breaches, even in law firms, have occurred by hacking outside vendors who perform services for a business.

When hiring vendors, it is important to limit their access to information they need to perform their services. If this information is confidential to your business, it is not sufficient to have them sign a non-disclosure agreement.

You may need to find out what their cybersecurity protocols are in order to assure yourself that your business information is safe.

Additionally, there are internal threats to data theft that come from disgruntled or just careless employees. There should be strict rules in the workplace about passwords and encryptions such that if an unwanted visitor attempts to hack in or open a computer sitting on a desk, they do not obtain any information.

Nowadays, it is easy to set up systems that require a change of passwords every 90 days, which do not allow for downloading information to flash drives, requiring multiple path verifications to obtain data.

What to do in event of a data breach

In the event of a breach, it is essential to notify the clients or customers whose information was taken, hire a forensic computer analyst to determine what happened and how, and shut the door permanently on future such intrusions. You may also wish to follow up with criminal or civil action if the hacker/thief is known.

Thus, protecting your business means not only protecting your confidential information but that of your customers and clients as well.”

Also, it is crucial to get Cyber protection insurance; as well as adhering to their guidelines and compliance request to make your business resilient against any attacks. 

Consequently, we have developed IT Security packages to protect small businesses against cybercrimes.  If you have any questions about how to effectively adopt the Cloud for your business or optimize your cloud performance and reduce costs, contact us today at 818-501-2281 or info@ceocomputers.com to help you out with your performance and security needs.

CEO Computers is a trusted name in the local community; and has gained that reputation by providing quality, dependability, and a robust IT support system.

Our IT Services include:

• Remote IT support
• Cloud Migration
• Azure Migration
• Cyber Security support
• Backup
• Recovery

The post Data Breaches Can Cause Irreparable Harm to Businesses appeared first on CEO Computers.

Being in the IT service business for 33 years, we have learned and mastered our craft.  But what makes it difficult is the dynamic nature of our business and the external threats that our clients and prospects face daily. Common threats such as malware and viruses, which end up being Ransomware (or worse), often cripple these businesses for an unknown period of time.  

Below, you will find some of the practices that we have incorporated in our business to provide a superior service to our clients:  

1. Be proactive – We are great believers in an ounce of prevention is better than a pound of cure.  We have robust remote monitoring and managing software that continually scans the computers and alerts if there is any problem.  This way, we resolve the issue before it becomes a significant problem and affects the users.
2. Use helpdesk software – We use a state of the art helpdesk software that allows our clients to communicate with us via email or phones.  This software also generates a ticket and logs all communications until the problem is resolved. Statuses are also documented as part of the ticketing process.
3. Response time – An essential part of any helpdesk is the availability and the response time.  Our Service Level Agreement (SLA) provides unlimited Helpdesk and a very quick or short response time.  For the majority of cases, the businesses only require 8-5 support. But some companies need more extended coverage, and some require 24x7x365 support.  In the majority of cases, we provide immediate response and resolve the issue quickly and expeditiously.  
4. Being Courteous and empathetic – We all are under stress, and a malfunctioning computer or device that we use can add to our stress.  It is crucial for the service provider to be courteous and empathetic to the users’ situation and do their best to quickly and expeditiously resolve the problem.
5. Knowledgeable technicians – The techs that are manning the Helpdesk are essential, and experts in their fields are familiar with your systems, software, environment, and operation.  A database of issues and resolutions must be created, and a knowledgebase is available to refer to if the problems recur.
6. Capability to escalate the problem – If the problem cannot be resolved quickly, it is essential to have the ability to consult higher level techs and engineers to resolve the issue.
7. Provide Feedback.  As they say, feedback is the breakfast of champions.  It should be both ways because there is always room for improvement. 

Though Helpdesk is our best way to prevent client downtime and provide optimal coverages, we have other services that may fit your needs. CEO Computers is a trusted name in the local community and has gained that reputation by providing quality, dependability, and a robust IT support system. Our IT Services include remote IT support, Cloud Migration, Azure Migration, Cyber Security support, Backup and Recovery. Please give us a call at 818-501-2281 or email us at info@ceocomputers.com, and we can discuss available options.

The post Helpdesk and Response Time – The key factors to providing a superior service appeared first on CEO Computers.