Have you ever wondered if an IT Managed Services Provider (MSP) is right for your business? Do you know all of the capabilities a managed services provider can offer? While “outsourcing” may come to mind when you first think of managed services, there is a long list of services that are actually a part of [...]

Due to the COVID-19 pandemic, many businesses, large and small, in many different sectors have all been affected severely. No one is certain about the future but we are all in agreement that more tough times are still ahead. It’s important to remain optimistic that this too shall pass and we need to do our [...]

Nowadays, employees work different hours and are located at different branches in different cities, states and even countries.  They connect to the office from home or outside the office. With that said, there are several channels that customers will use to communicate: phone, email, live chat, social media, and, of course, good old-fashioned snail mail. [...]

COVID-19 isn’t over – hardly- but an increasing number of businesses in the US are planning to open up or allow employees to head back to the office – many for the first time in several months. As this all happens, there’s likely to be new safely and security protocols, mandates and guidelines- all of [...]

According to Wikipedia, a “Best Practice” is “a method or technique that has been generally accepted as superior to any alternatives because it produces results that are superior to those achieved by other means, or because it has become a standard way of doing things, e.g., a standard way of complying with legal or ethical [...]

Providing professional services have many common denominators. In many ways, they are just good to great customer service practices.  Although not all customer needs are the same, and not all customers are alike, everyone values and appreciate a good service when they receive it.  The more consistently these services are performed, the more your brand [...]

By now we realize the way used to run our businesses has changed dramatically.  The economic fallout of the Covid-19 has touched all the businesses especially the small businesses. Many organizations were able to send home entire workforces and IT was able to spin up collaboration platforms and support remote workers literally overnight.  Up to [...]

Covid-19 pandemic has proven that the future of work has arrived, and with it, growing demand for remote solutions.  The main components of Remote Solutions are the Internet, business cloud computing, and VoIP.  Businesses of all sizes, geographies, and industries are turning to cloud services. Both public and private cloud adoption have increased in the [...]

It has been over two months since COVID-19 “Stay at Home” orders were announced nationwide; in that time, businesses needed to adjust their work environments to satisfy government requirements as well as safeguard their employees and customers from possible exposure to the virus. By now, all of the clients and businesses that we serve have [...]