Part Eight: Lack of Knowledge about Cloud Computing - Nowadays, the Cloud has become a standard way of computing.  But many small businesses are unsure about it and are not willing to take the necessary steps to move their in-house servers and operations to the Cloud.  In reality, “The Cloud” is a cluster of servers [...]

Part Seven: Low Productivity (Caused by insufficient technology) - When poor productivity in your business is caused by insufficient technology, it is much easier to solve than other circumstances caused by office dynamics or employee behaviors due to lack of motivation, etc. Improving productivity in your business is simple. Any interruption or disruption (downtime) should [...]

Part Six: Employee Training & Awareness - When it comes to the fight against Cybersecurity, it seems employees can be the weakest link. They are the ones that go to unsavory websites, click on the suspicious links, download unsafe attachments, download free software, music, etc. All these could be unintentional, of course. But the most [...]

Part Five: Slow Internet/Network & downtime issues - Several different factors come into play when it comes to slow internet/network (or even downtime issues) while attempting to get to the root of the matter. Often, the disruption of these services is an inconvenient one, so you’ll want to figure out how to stop them before [...]

Part Four: Cybersecurity & Keeping Your Data Safe - As we see or hear in the news daily, a new company (large or small) has fallen victim to cybercrime.  It feels impossible to win the battle against cybercrime, as the pandemic has made it worse.  The good news is, we can all do our part [...]

Part Three: "I have no idea what is installed on my network" - Very often, we come across many businesses who are unaware or have little idea as to what is going on with their network system. Oftentimes, the following questions go unanswered throughout the life of their system, causing chaos when a disaster or [...]

Part Two: “IT Support costs too much”- This problem stems from the fact that most small businesses have no set budget aside for their IT.  They consider IT as a cost center and not as part of their growth strategy.  Also, they lump all the IT costs into one.  For example, software, hardware, business applications, [...]

 Part 1: Unresponsive IT Support - Poor Response Time & Slow Resolution to Problems: Many IT companies have a reputation for providing a slow response to service requests – this is surprisingly the most common issue we hear about. How many businesses in other industries can allow a sluggish response time to their customer’s problems? [...]